Shipping policy

Shipping Policy

Thank you for shopping with SMOKY LEATHERS LTD. We're committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for detailed information on shipping rates, delivery times, and other important details.

1. Shipping Rates

Domestic Shipping: We offer standard and expedited shipping options within United Kingdom. Shipping costs are calculated based on the weight and dimensions of your order and will be displayed at checkout.
  
International Shipping:  We also ship internationally. Shipping rates for international orders are calculated at checkout based on the destination country and package weight.

2. Processing Time

- Orders are processed within [1-2 business days] of receiving your order. Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods and Delivery Times

- Standard Shipping: 2-3 business days for domestic orders. International delivery times vary by destination.

- Expedited Shipping: 1-2 business days for domestic orders. International expedited shipping times vary by destination.

- Delivery times are estimates and can be affected by factors such as weather conditions, customs delays, or carrier issues.

4. Order Tracking

- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

5. Shipping Restrictions

- Some items may have shipping restrictions due to size or weight limitations. If there are any issues with shipping your order, we will contact you directly.

6. Missing or Damaged Items

- If you receive a damaged or incorrect item, please contact us at info@smokyleathers.com within 7 days of receipt. We will work with you to resolve the issue as quickly as possible.

- For missing items, please allow up to 14 days from the estimated delivery date before contacting us.

7. Customs and Duties

- For international shipments, please be aware that customs fees, taxes, and import duties may apply depending on your country’s regulations. These additional charges are the responsibility of the customer and are not included in the shipping cost at checkout.

8. Returns and Exchanges

- Please review our Return and Exchange Policy for information on how to return or exchange items.

9. Contact Us

- If you have any questions or concerns regarding our shipping policy or need assistance with your order, please contact us at info@smokyleathers.com.

Thank you for choosing SMOKY LEATHERS LTD. We appreciate your business and look forward to serving you!